Moo Music Booking Form

Thank you very much for booking your child/children a place at Moo Music. Please fill in the form below before continuing to the payment page where payment can be made via your chosen method. You will receive confirmation via email or text very soon. Please be aware that children may not be left unattended at the sessions. You are responsible for your own child or any children you bring with you at all times.

To ensure you receive your booking confirmation please add liz@moo-music.co.uk and info@moo-music.co.uk to your safe sender list or keep an eye out in your junk/spam folder.

We promise not to use your details for any other reason other than to keep you informed about Moo Music.



Do you give permission for any photographs of you or your child/children taken at a Moo Music session to be used on our Facebook page or in other local promotions? (no asterisk)

Terms and Conditions of Booking

Updated on: 1st May 2018

Please read the following Terms and Conditions before proceeding with your booking.

i. Payments
Payments for block bookings must be made before the beginning of block by either:
  • BACS: You will be given the account details and a reference to use when making payment.
  • CASH: Cash payments can be taken in session, you can also choose to receive a receipt either by email or SMS message.
  • CARD: Card payments can be taken in session without any charge, you can also choose to receive a receipt either by email or SMS message.
  • CHEQUE: Please place the cheque in an envelope with your name, child’s name, venue and session time - on the back of the cheque write the child's full name.
ii. Changing Session Times and Venues and Class Credits
If a session becomes full we will open a waiting list and always try to open another session to manage demand. Should you need to change session venues or times we will do our utmost to accommodate your requests and any changes will be subject to availability. In the event that you are unable to attend your usual session, we will endeavour to offer an alternate session in the same week subject to availability. To secure your place in a session, Moo Music Coalville and Ashby-de-la-Zouch must have received payment by the requested deadline.

iii. Refunds and Cancellations
Moo Music Coalville and Ashby-de-la-Zouch is under no obligation to refund or transfer fees paid in the event that you are unable to attend sessions. We regret that we are not always able to offer an alternative for missed sessions. However, if there is a suitable alternative session in the same week as your missed session, we will endeavour to transfer you to this, subject to availability. In the event that your session is cancelled by Moo Music Coalville and Ashby-de-la-Zouch for any reason, a full refund will be offered for that session. In the event that your session is cancelled by the venue used by Moo Music Coalville and Ashby-de-la-Zouch, we will endeavour to offer a suitable alternative venue. If this is not possible, a full refund will be given for that session.

iv. Adverse Weather
Moo Music Coalville and Ashby-de-la-Zouch is under no obligation to refund sessions that may be missed by local adverse weather when the venue and environs are safe and accessible and the session goes ahead. Moo Music Coalville and Ashby-de-la-Zouch is under no obligation to refund or offer a free session/catch up class in the event adverse weather conditions have forced its scheduled venue to be closed.

v. Video and Photography
Whilst the family atmosphere we encourage at sessions means that parents, grandparents and friends and carers should feel very comfortable taking photographs or video footage, we would ask that everyone remains sensitive to the feelings of others and always stop filming should they be asked to do so and not replicate any materials unless given permission to do so. You must ensure that your photographs have only your child in them, and where there are photos containing other children make sure you have consent, especially before posting them on Social Media. Moo Music Coalville and Ashby-de-la-Zouch expressly forbids reproduction of any part of our session in any form. All Moo Music Coalville and Ashby-de-la-Zouch photography, logos and illustrations are the copyright of Moo Music Limited. Any scanning or reproduction of any of the above without our written agreement will be regarded as being in breach of our copyright. With your prior agreement Moo Music Coalville and Ashby-de-la-Zouch reserves the right to use photographs from sessions for publicity purposes if you have agreed for us to do so.

vi. Valuables
All property (including prams) left in session venues or in entrance halls or outside, is left at the owner’s risk. Moo Music Coalville and Ashby-de-la-Zouch cannot accept any responsibility for the loss or damage of any personal possessions.

vii. Illness
We request that you refrain from bringing your child to session if they have any kind of contagious illness, including but not limited to: diarrhoea, chicken pox, impetigo, conjunctivitis, an ear infection or a bad cold. Please wait until the doctor has given you the all-clear before returning to sessions. In the instance of sickness and/or diarrhoea your child must have been clear of all symptoms for at least 48 hours before attending a session.

viii. Session Leader
Whilst it is our policy to endeavour to ensure you always have the same session leader, we cannot guarantee this in the event that your regular session leader falls ill, leave etc. Unfortunately we cannot always give advance warning when this may happen and there may be occasions when your session is led by a suitable alternative session leader.

ix. Exclusion of Liability
Children and babies participating in sessions provided by Moo Music Coalville and Ashby-de-la-Zouch are to be under the direct supervision of their parent or carer at all times. In the absence of any proven negligence, lack of due diligence on the part of the session leader, the child’s parent or carer is wholly responsible for the safety of their child at all times during session.

x. Collecting Information
Moo Music Coalville and Ashby-de-la-Zouch keeps data on every child that has attended a Moo Music session to monitor performance and for health and safety reasons. When you sign up for a Moo Music session we collect personal information about you including your full name, email address and telephone number. We also collect personal information about every child that you enroll on to a session, including their name, date of birth and any allergies or medical conditions they may have. When you attend sessions we collect information including dates and frequency of sessions taken and if we are running a party we will collect extra information including the party venue and date.

xi. Using Information
We use information collected about you to communicate with you about news and updates to our sessions and to inform you about any promotions, incentives and rewards offered by us. Our data is held securely and we will never share your information with any third parties for any means whatsoever unless you have expressly requested us to do so (for example, when signing up to our mailing list to receive our Moos Letters, etc).

xii. Card Transactions
We use the SumUp service to process our card transactions and do not pass on any of the transaction charges. The service is completely secure and adheres to all current safety standards. Their privacy policy can be accessed via the link: https://sumup.co.uk/privacy.

xiii. Invoicing
We use Pandle to process our customer invoices, this is a completely secure service and only retains the following data: your full name, email address and telephone number. Their privacy policy can be accessed via the link: https://www.pandle.co.uk/privacy-policy.

xiv. Data Retention
We will retain your personal data for a maximum of 1 year after not attending a Moo Music session, after which we will remove all your collected personal information from our system. You also have the right to request us to remove consent for us to hold this information, in which case we will remove it immediately.